Universal Credit & Access to Justice: Applying the law automatically

A small collection of copper coins in a neat stack upon a table

In 2019, Child Poverty Action Group (CPAG) published a report series, Computer Says No, which focused on the
problems with information provided to people claiming universal credit (UC), and the problems claimants
experience when they try to challenge a decision about their UC award. Many of these problems relate to the fact
that UC is a ‘digital first’ benefit, and the vast majority of claimants make and manage their claim online.