Ombudsman launches Call for Evidence for new report on ‘repairing trust’ in housing maintenance

six monopoly houses, with three coins in front

The Housing Ombudsman has launched its latest ‘Call for Evidence’ to inform its next Spotlight report, titled ‘Repairing Trust’, which will explore common issues in housing maintenance. This follows an unprecedented rise in complaints relating to disrepair, combined with increasing costs and skills shortages. In many cases, this is significantly impacting upon residents’ safety in their homes. 

The report will highlight some of the positive changes landlords have made to rise to the maintenance challenge and support landlords prepare for the introduction of Awaab’s Law, which will for the first time set statutory repair timescales and record-keeping requirements. 

Engaging ‘people with experience of poverty’ in policy and influencing work

We want people’s lived experience to be taken seriously and inform decisions that have an impact on low-income communities. These are the people who have the skills and experience to influence change in a positive way. But it’s not easy work for organisations to do well, working alongside people with lived experience of poverty takes time, skill and empathy.

People claiming unemployment benefits by constituency

There were 1.80 million claimants in July 2024, which was 135,000 more than the month before and 255,500 more than in June 2023.

The Department for Work and Pensions made changes to the criteria for claiming Universal Credit in May 2024, and the ONS have reported that this is likely to increase the claimant count over a six month period.

Developing a knowledge bank of lived experience priorities to help solve poverty

JRF want the priorities of people with direct experience of the economic injustice of poverty to be reflected in the government institutions and organisations seeking to address it. We’re working with the Manchester-based non-profit organisation GMCVO, collecting examples of robust participatory and power sharing work. We’re pulling out key themes to create a bank of evidence for government, funders, poverty organisations, community people led organisations and the wider sector to draw on in their work.

Developing a housing with support pipeline for people with a learning disability and autistic people

The Local Government Association and Association of Directors of Adult Social Services are Partners in Care and Health (PCH) working with well-respected organisations. PCH helps councils to improve the way they deliver adult social care and public health services and helps Government understand the challenges faced by the sector.

Carer’s Allowance overpayments

The scandal of overpayments shocked many people this spring when it was widely reported
in the media, yet it has been going on for some time. Many unpaid carers have been unwittingly
building up huge debts, often as a result of going over the earnings limit for Carer’s Allowance by as
little as a few pence per week. As a result, they lost all of their allowance and owed the Department
for Work and Pensions, hundreds, thousands and sometimes tens of thousands of pounds. The huge
overpayment debts were not built up overnight – in these cases it took the Department for Work and Pensions years to inform the carer that their earnings were over the limit.