Engaging ‘people with experience of poverty’ in policy and influencing work

We want people’s lived experience to be taken seriously and inform decisions that have an impact on low-income communities. These are the people who have the skills and experience to influence change in a positive way. But it’s not easy work for organisations to do well, working alongside people with lived experience of poverty takes time, skill and empathy.

People claiming unemployment benefits by constituency

There were 1.80 million claimants in July 2024, which was 135,000 more than the month before and 255,500 more than in June 2023.

The Department for Work and Pensions made changes to the criteria for claiming Universal Credit in May 2024, and the ONS have reported that this is likely to increase the claimant count over a six month period.

Developing a knowledge bank of lived experience priorities to help solve poverty

JRF want the priorities of people with direct experience of the economic injustice of poverty to be reflected in the government institutions and organisations seeking to address it. We’re working with the Manchester-based non-profit organisation GMCVO, collecting examples of robust participatory and power sharing work. We’re pulling out key themes to create a bank of evidence for government, funders, poverty organisations, community people led organisations and the wider sector to draw on in their work.

Developing a housing with support pipeline for people with a learning disability and autistic people

The Local Government Association and Association of Directors of Adult Social Services are Partners in Care and Health (PCH) working with well-respected organisations. PCH helps councils to improve the way they deliver adult social care and public health services and helps Government understand the challenges faced by the sector.

Carer’s Allowance overpayments

The scandal of overpayments shocked many people this spring when it was widely reported
in the media, yet it has been going on for some time. Many unpaid carers have been unwittingly
building up huge debts, often as a result of going over the earnings limit for Carer’s Allowance by as
little as a few pence per week. As a result, they lost all of their allowance and owed the Department
for Work and Pensions, hundreds, thousands and sometimes tens of thousands of pounds. The huge
overpayment debts were not built up overnight – in these cases it took the Department for Work and Pensions years to inform the carer that their earnings were over the limit.

After the WCA: Competing visions of disability and welfare

After several near misses, the era of the Work Capability Assessment (WCA) may be coming to a close. In March 2023, the Conservative Government proposed that the WCA would be scrapped, replaced by a
new system that relies instead on the assessment for disability-related extra costs within Personal Independence Payment (PIP). But exactly what comes next? And will it be better than the WCA?

Tackling housing debt and eviction

six monopoly houses, with three coins in front

The loss of a home through eviction, and subsequent consequences, can be financially and emotionally devastating. The cost-of-living crisis has placed new financial pressures on low-income households. This research identifies ways to avoid eviction proceedings through measures that improve meaningful communication between those in housing debt, housing providers, and advice services.

An ‘interface first’ bureaucracy: Interface design, universal credit and the digital welfare state

The front-line of the welfare state is increasingly not a letter, phone call or face-to-face visit, but an online user-interface. This ‘interface first’ bureaucracy is a fundamental reshaping of social security administration, but the design and operation of these interfaces is poorly understood. Drawing on interview data from senior civil servants, welfare benefits advisors and claimants on the UK’s flagship Universal Credit working-age benefit, this paper is a detailed analysis of the role played by interfaces in the modern welfare state.