The two-year study into tenancy sustainment in social housing, conducted between March 2022 and September 2024, looked at the causes of rent payment difficulties, and rent arrears, in particular. It also shows the sacrifices tenants make to avoid falling behind with their rent highlights the difficulties and sacrifices tenants face paying their rent. The study also examines landlords’ approaches to tenancy sustainment, and how they communicate and interact with tenants and tenants’ engagement experiences.
