What is the FAIR project?

FAIR (Financial Advice, Information & Resilience) is a new project that aims to make financial information services more accessible for people over 50.

Through this project, we range of support and advice on:

  • Form filling
  • Accessing information online
  • Understanding benefits
  • Applying for benefits
  • Getting the best consumer deals (e.g. utilities)
Who are the FAIR partners?

The project is being delivered through a new partnership of 11 voluntary sector providers led by Citizen’s Advice Torbay.

Torbay Advice Network is one of the partners, the others are:

  • Age UK Torbay
  • Brixham Does Care
  • Homemaker South West
  • Healthwatch Torbay
  • Mencap
  • Sanctuary Housing
  • YES Brixham Limited
  • The Acorn Centre
  • VisualEyes Torbay (formerly Brixham Blind Club)
  • Crafty Fox Cafe ‘’n’ Hub
Where is the support available?

While this is a Torbay-wide project, it will be working within four distinct communities:

Brixham: VisualEyes, YES Brixham and Brixham Does Care

Foxhole: Crafty Fox Cafe (links to the Great Parks Community Centre)

Watcombe, Barton and Hele: Acorn Centre

Older people with learning disabilities: Mencap

What role are volunteers playing in the FAIR project?

FAIR launched in May 2018, and now volunteers are being recruited and trained to provide a range of support in their local communities.

This training covers several areas, including:

  • Benefits
  • Data protection
  • Mental Health
  • First Aid
  • Financial Capability
  • Form filling
Who should I talk to?

If you would like to find out more about the FAIR project or are interested in becoming a FAIR volunteer, please contact Susan Bottomley, the Project Coordinator.

Telephone: 07706 71466

Email: susan.bottomley@torbaycitizensadvice.org.uk

What should I do next?

Before you make a decision about your finances, make sure you’re fully informed about your options. Take a look at these resources: