Age UK and Age Cymru regularly hear about the problems that older people who are not online can experience in our digital world, including accessing local authority services such as applying for a Blue Badge. This is concerning because it could mean people miss out on essential support. Age UK believes all public sector organisations should offer offline access and make people aware of the different options. This is important to ensure that they are providing a good service for all citizens as well complying with the Public Service Equality Duty.
